Leveraging Health IT to Risk Adjust Patients - HIMSS conference

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Leveraging Health IT to Risk Adjust Patients Session ID: QU2; February 19th, 2017 Tamra Lavengood, RN, BSN, MSN CPC Coordinator and Clinical Performance Coordinator

Centura Health Physician Group, Centura Health Will McConnell, PhD, MBA, MS VP Mercy Medical Group Mercy Regional Medical Center, Centura Health

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Speaker Introduction Tamra Lavengood, RN, BSN, MSN, CPNP, CNS Clinical Performance Coordinator Centura Health Physician Group; Colorado Coordinator for Comprehensive Primary Care Initiative Mercy Family Medicine; Durango, Colorado

Will McConnell, PhD, MBA, MS VP Mercy Medical Group Mercy Regional Medical Center Centura Health Physician Group Durango, Colorado 2

Conflict of Interest Tamra Lavengood, RN, BSN, MSN Will McConnell, PhD, MBA, MS Have no real or apparent conflicts of interest to report

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Agenda • The Beginning – What was the Comprehensive Primary Care (CPC) Initiative? – Why did Mercy Family Medicine choose to participate? – The CPC movement grows to CPC+, largest initiative ever in history of CMS • Key elements learned from CPC • Empanelment • Risk stratification • Care Management • Behavioral Healthcare Management • Care Coordination Emergency Department and Hospital Follow-up • Health Information Technology: Crucial Builds Needed for Success • Outcomes and Lessons Learned

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Learning Objectives • Assess organizational dynamics to successfully transfer to an alternative payment model • Leverage EHR clinical data and behavioral health data to successfully empanel and risk adjust patients • Develop standardized care mechanisms for meeting performance thresholds for chronic disease patients

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An Introduction of How Benefits Were Realized for the Value of Health IT Satisfaction: Provide comprehensive primary care: improves outcomes; better for the patient; better for the clinical staff

Treatment/Clinical: Target comprehensive care on the sickest patients, focus on the top 20% for the best return on investment Electronic Secure Data: Attach all patients to a primary care provider; risk stratify; use data to drive improvement for clinical quality measures Savings: Decrease emergency visits and hospital visits (utilization) and realize cost avoidance

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What Was the Comprehensive Primary Care Initiative? Four-year multi-payer initiative designed to strengthen primary care (October 2012 through December 2016) Population-based care management fees and shared savings opportunities to support the provision of a core set of five “Comprehensive” primary care functions –

Risk Stratified Care Management



Access and Continuity



Planned Care for Chronic Conditions and Preventive Care



Patient and Caregiver Engagement



Coordination of Care Across the Medical Neighborhood http://innovation.cms.gov/initiatives/comprehensive-primary-care-initiative

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Comprehensive Primary Care Pilot • Demographics: - 474 practice sites » 2,200 practitioners » 2.7 million active patients » 38 public and private payers » 335,000 Medicare beneficiaries • Purpose:

- Improve care » Better health for populations » Lower costs » Inform future Medicare and Medicaid policy http://innovation.cms.gov/initiatives/comprehensive-primary-care-initiative

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Comprehensive Primary Care Pilot Payment Model –

Participating primary care practices receive two forms of financial support on behalf of their fee-for-service (FFS) Medicare beneficiaries: • A monthly non-visit based care management fee per member • The opportunity to share in any net savings

CPC was a pilot to prove if building the infrastructure within Primary Care via additional revenue, would it make a difference: better health, better outcomes, lower costs. It made a difference and CMS is on board with Primary Care Reform.

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Why Did Mercy Family Medicine Choose to Participate? • Value-based purchasing was getting a lot of attention –

We needed to identify viable payment models and prepare for the future

• Alignment with PCMH requirements • Huge potential within CPC, for additional revenue to build infrastructure within clinic • Great group of clinicians and staff • Timing was right

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Barriers to Get the Comprehensive Primary Care Initiative Started • One more thing to do –

Do we have the bandwidth?

• Moving into uncertain territory with CPC • A lot of additional reporting and process work would be needed • No real quantifiable risk stratification tools in the beginning • Practice was recently acquired

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Comprehensive Primary Care Initiative: Our Journey Clinics were given 9 milestones to complete CMS selected key elements that aligned with Patient Centered Medical Home elements Milestone 2: • Empanelment • Risk Stratification • Care Management • Behavioral Health Integration

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Empanelment Empanelment • End of 2012 = 79% • End of 2016 = 99.9% • Four Cut Method (1) • Provider Panels

(1) Panel Size: How Many Patients Can One doctor Have?, Mark Murray, MD,MPA, Mike Davies, MD, Barbara Boushon, RN,Fam Pract Manag. 2007 Apr; 14(4):44-51

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Risk Stratification Risk Stratification • All 500 clinics asked to develop their own risk stratification methodology • Mercy Family Medicine reviewed tools from: –

California Quality Collaborative



AAFP Risk Stratification Tool



Telluride Medical Center in Colorado (another CPC practice)

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Identifying and Managing High Risk Populations at Centura Health Developed our own Mercy Adult Risk Stratification Tool (MARST) and the Mercy Pediatric Risk Stratification Tool (MPRST) Critical to have not only Objective elements but Subjective elements as well

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HIT Needed for Risk Stratification Using the system we had our risk stratification elements flow exactly like our EHR

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Please use blank slide if more space is required for charts, graphs, etc. To remove background graphics, right click on selected slide, choose “Format Background” and check “Hide background graphics”.

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Please use blank slide if more space is required for charts, graphs, etc. To remove background graphics, right click on selected slide, choose “Format Background” and check “Hide background graphics”.

Remember to delete this slide, if not needed.

Risk Stratification in CPC Practices Comprehensive Primary Care practices risk stratify their patients by: • Clinical intuition: 71% • Practice developed clinical algorithm: 61% • Published clinical algorithm: 40% • Claims: 24% • EHR methodology: 19% Practices were able to select more than one method

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***Attention EHR Venders*** Create a methodology to risk stratify patients using objective data elements, BUT then have an end user capability for subjective, intuitive judgement

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Please use blank slide if more space is required for charts, graphs, etc. To remove background graphics, right click on selected slide, choose “Format Background” and check “Hide background graphics”.

Remember to delete this slide, if not needed.

Mercy Adult Risk Stratification Tool Have risk stratified over 15,000 patients –

1.1% Highest risk – Level 6



20.4% High risk – Level 5 (6.5%) and Level 4 (13.9%)



25.3% Medium risk – Level 3



26.5% Low risk – Level 2



26.7% Low risk – Level 1

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Care Management for High Risk Patients (Person Focused) –

Care Management (person/disease centered) of patients in the highest risk quartile: For the Mercy Risk Tool Level 6 (1.1% with Mercy Risk Tool)



Care Management (person/disease centered) of patients with rapidly rising risk and likely to benefit from active, ongoing, intensive care management For the Mercy Risk Tool Level 5’s and Level 4’s (20.4% with Mercy Risk Tool)



Integration of behavioral health care management strategies for patients in higher risk cohorts

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Risk Stratified Care Management

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Get Ready for the Change – Do We Have All of the Required Elements? Begins with Comprehensive Primary Care Delivery –

Qualified, competent Primary Care Providers



Empaneled patients with care teams



Risk Stratification of patients in real time using subjective as well as objective elements



Integration of Behavioral Health Care Management

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Behavioral Health Integration • Behavioral Health care is needed for the majority of level 6 patients • In house Licensed Clinical Social Worker – Warm handoffs – Scheduled patients

– Evaluation tools: PHQ9 • Tracking depression screening

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Care Coordination (System focused) Care Coordination across the Medical Neighborhood – Emergency Department discharges – Hospital discharges

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Mercy Family Medicine’s Care Model

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HIT Critical Builds with Ability to Track • Empanel all patients to a primary care provider • Risk Stratify all patients with objective and subjective information • Longitudinal Care Plans • Episodic Care Plans • ED and Hospital interoperability with clinics

• Clinical Quality Measures; codes built for tracking • Vender collaboration with clinics!!

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Medicare Expenses Per Patient Per Month All Attributed Patients

http://innovation.cms.gov/initiatives/comprehensive-primary-care-initiative

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Hospital admissions, ED Visits, 30 day ReAdmissions for all attributed Medicare Patients http://innovation.cms.gov/initiatives/comprehensive-primary-care-initiative

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CPC Great Idea! • Successes: –

Care Management for high-risk patients identified through risk stratification in real time using objective and subjective-intuitive elements, able to isolate the top 1% of our patient population



Care Management and Behavioral Health Care Management for high-risk patients led to reduced ED visits; Hospitalizations for any cause; and for Hospitalizations due to Ambulatory Care Sensitive Conditions (ACSC)



Care Coordination in the clinic setting providing communication between the inpatient and outpatient settings for ED and hospital discharges enabling follow up at 97.5% within 1.8 day for ED visits and 96.7% within 8hrs for hospital discharges

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Successes Continued…

(Q15)

Data is not risk adjusted so the comparison is with clinics that have a similar risk profile • Decreased Per Member Per Month (PMPM) expenses for Medicare population of $617; 7th lowest in Colorado region of 75 practices of which $716 is the median and high $1,284. Mercy Family Medicine (MFM) has over 3000 attributed Medicare patients. MFM had a cost avoidance of Medicare expenditures by $297,000 per month compared to the Colorado region average. That equals $3,564,000 of cost avoidance for our 3000 Medicare patients annually. • Decreased ED utilization from 656 to 634 (not risk adjusted) per 1000 Medicare patients. Average in Colorado region is 706 for clinics with a similar risk profile. MFM reduced Medicare expenditures by $140,400 compared to the Colorado region average.* *based on Mercy Regional Medical Center average of $650/ED visit)

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Successes Continued…

(Q15)

Information is not risk adjusted so comparisons are with clinics with a similar risk profile to Mercy • Decreased hospital admissions for any cause from 196 (Q1) to 180 (Q15) patients per 1000 Medicare patients, an 8% decrease. Average for Colorado region is 260 patients and had a 7% decrease throughout the initiative. Mercy Family Medicine reduced Medicare expenditures by $6,240,000 annually compared to the Colorado region average.* • Decreased hospital admissions for Ambulatory Care Sensitive Conditions (ACSC) from 33 (Q1) to 26 (Q15) per 1000 Medicare patients, a 21% decrease. Average for Colorado region is 54 and had a 9% decrease throughout the initiative. Mercy Family Medicine reduced Medicare expenditures by $2,184,000 annually compared to the Colorado region average.* • Decreased 30 day re-admit from 101(Q1) to 69 (Q15) per 1000 Medicare patients, a 31% decrease. Average for state of Colorado is 123 re-admits per 1000, and had a 3% decrease throughout the initiative. Mercy Family Medicine reduced Medicare expenditures by $4,212,000 annually compared to the Colorado region average.* *based on Mercy Regional Medical Center average of $26,000/hospital visit)

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Variables  This is a picture looking at where MFM was in Q1 and where MFM is in Q15 (3.5 years). There were some quarters that we were lower and some quarters that we were higher. This reflects the beginning of MFMs CPC journey, October 2012 , though June 2016.  MFM also grew from 1117 Medicare patients to 3171, an 184% increase. The Colorado region clinic’s average grew from 446 to 657 Medicare patients, a 47% increase.  There are differences in demographics across the 75 Colorado Primary Care clinics: age; race/ethnicity (MFM has more Native American, less African American); HCC scores (MFM has more high risk patients); dual eligible (MFM has more patients also on Medicaid).

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What’s Next??

CPC+

Largest initiative in the history of CMS.

• CPC+ is an advanced primary care medical home model. • Building on lessons learned from the Comprehensive Primary Care (CPC) initiative



Care Management of high risk patients



Behavioral Health Care Management of high risk patients



Care Coordination with transitions of care from the ED and Hospital



Data driving improvement: Clinical Quality Measures; Cost; and Utilization



Offering alternative payment models which pay clinics up-front to build the infrastructure for comprehensive primary care with multi-payer involvement



5 Year Model: Round 1 beginning January 1, 2017; Round 2 beginning January 1, 2018 for 10 new regions

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14 CPC+ Regions Selected Arkansas: Statewide Colorado: Statewide Hawaii: Statewide Kansas and Missouri: Greater Kansas City Region Michigan: Statewide Montana: Statewide New Jersey: Statewide New York: North Hudson-Capital Region Ohio: Statewide and Northern Kentucky Region Oklahoma: Statewide Oregon: Statewide Pennsylvania: Greater Philadelphia Region Rhode Island: Statewide Tennessee: Statewide http://innovation.cms.gov/initiatives/Comprehensive-Primary-Care-Plus/

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A Summary of How Benefits Were Realized for the Value of Health IT Satisfaction: Reduced hospitalizations, ED visits, re-admissions rewarding for patients and clinical staff Treatment/Clinical: Identified high risk population to target resources, top 20% Electronic Secure Data: Empanelment 99%; risk stratification >85%; data driving improvement for 9 Clinical Quality Measures Savings: Decreased overall per-member-permonth expenditures and millions in cost avoidance for MFM’s 3000+ Medicare patients

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Leave You With a Story: How Care Management and Care Coordination saved a life……

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Questions Please reach out to us: Tamra Lavengood RN, BSN, MSN

Will McConnell PhD, MBA, MS

Clinical Performance Coordinator

VP Mercy Medical Group

CPCI Coordinator

Mercy Regional Medical Center

Centura Health Physician Group

Centura Health Physician Group

Mercy Family Medicine

970-764-3907 (direct)

970-764-3798 (direct)

[email protected]

970-759-2370 (cell) [email protected]

1 Mercado Street Suite295 Durango CO 81301 43

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Leveraging Health IT to Risk Adjust Patients - HIMSS conference

Leveraging Health IT to Risk Adjust Patients Session ID: QU2; February 19th, 2017 Tamra Lavengood, RN, BSN, MSN CPC Coordinator and Clinical Performan...

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