Banquet Manager Position Description Position Title: Banquet Manager Reports To: Banquet Operations Manager Position Summary: Responsibilities include but are not limited to; supervising Banquet Service functions throughout the club for all member events, private parties, and meetings/conventions. Directing Banquet staff in ensuring the member’s and guest’s expectations are met and exceeded. Maintains the highest standards of food and beverage service, and is creative in room set-ups and presentations.
Essential Functions: Responsible for the timely execution and service for all Member Events and Banquet functions. Assists the Banquet Operations Manager in scheduling staffing requirements for each event, and ensuring that no un-authorized labor costs are incurred. Responsible for inspecting and performing quality checks for every event prior to the scheduled start time of the event. Responsible for holding pre-function meetings with all banquet staff to communicate all planned details, and last minute changes as outlined on the Banquet Event Order (BEO). Responsible in assigning server stations and side work to Banquet Servers; assigns weekly side work to Banquet Busmen. Serves as liaison between Banquet Staff, Catering Staff, and Culinary Staff. Responsible for the timely communication to the culinary staff of event attendance, event timing, and event changes as they occur. Responsible for the supervision of the Banquet Busmen to ensure all functions are set up in accordance to the BEO and banquet set up standards, and ready for use in a timely manner. Ensures that all banquet staff are in their prescribed, clean, and pressed uniform, well groomed per the club’s dress code. Responsible for performing a regular maintenance review of all function space(s) areas by performing walkthroughs, writing maintenance requests, and following up that all maintenance requests are completed. Regularly inspects all front and back of the house service areas and equipment to assure that sanitation, safety, energy management, preventative maintenance, and other standards are met. Responsible for the monthly inventory of all banquet service equipment, linens and supplies to meet required needs. Enforces the service standards for all banquet events, meetings and related operations including innovative and creative food and beverage/bar displays. Accepts member/guest complaints and works with Director of Catering, Banquet Operations Manager, and/or Catering Manager to provide a solution in a timely and professional manner. Handles employee concerns, promotes a positive work environment, and promotes a positive team atmosphere with other Banquet Managers and all other management and staff.
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Assists Banquet Operations Manager with employee reviews. Finalizes BEO’s on a daily basis with all necessary billing information for the Accounting department. Continues to acquire knowledge of the latest trends of special events and service by studying trade publications, and attending seminars. Initiates new policies and procedures where appropriate to further improve the department. Helps to set and meet departmental goals as set by the Banquet management team. Assists the Banquet Operations Manager with the ongoing training and coaching of all of the banquet staff as required. Performs all other duties as assigned by employer. Qualifications and Skills: Education: Bachelors’ degree in hospitality managerment or any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities. Experience: Minimum three years experience in Food and Beverage required preferably in Banquet event set up. Additional Skills: Strong managerial, organization and communication skills along with a professional and friendly demeanor. Ability to perform medium to hard manual labor, must be mobile and able to perform kneeling and reaching motions.
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