JOB DESCRIPTION Job Data Job Title…………………. Department……………... Supervisor……………….
Spare Parts & Accessories Manager Parts & Accessories Department Dealer Principal, Manager
Summary Description To supply Spare Parts and Accessories to retail and internal customers in a prompt and accurate manner. Key Result Areas Service Department Support Customer Service Clean & Efficient Parts & Accessories Environment High level of communication with customers and suppliers Major Duties and Responsibilities 1) Service Department Support Interface with Service Technicians and ensure their Parts and Accessories needs are being met. Take service technicians’ orders for parts and fill them as fast as possible. Assist service technicians in determining parts & accessories requirements for individual jobs. Recommend related Parts and Accessories, which may be required for a job. Supply cost of parts information on repair orders. Update inventory control system and parts catalogue. Notify service personnel when special parts or back-ordered parts are received. Maintain cleanliness of Parts and Accessories Department and keep inventory neatly stacked and orderly. 2) Customer Service Provide excellence customer service to all of the dealership’s customers. Assist Manager with attaining retail sales and profitability plans in Parts and Accessories. Greet customers immediately, in a courteous and friendly manner. Develop and share knowledge of all Parts and Accessories merchandise, parts history, and motorcycle service. Must possess the ability to work with several customers at one time while maintaining individual customer satisfaction. Handle telephone transactions quickly, and courteously. Point out any sales, specials, new merchandise and offer additional product that may compliment the customer purchase. Assist customers with determination of Parts and Accessories requirements and research merchandise in catalogues.
Accept cash & credit card payments for merchandise purchases. Keep cash register accurate. Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to excellent customer service. Occasionally assist with motorcycle sales information if other sales people are busy.
3) Clean & Efficient Parts & Accessories Environment Receive and process parts from distributors, check merchandise received against purchase invoice, and prepare product for showroom floor. Conduct or participate in periodic physical inventory of all merchandise (counts, reports etc.). Ensure merchandise displays are stocked, clean, and appealing to customers. Maintain updated customer account and database details. Become familiar and efficient with all phases of the computer system required for P&A operations. 4) Other Duties As assigned. Supervisory Responsibilities No Supervisory Responsibilities Commitments Treat all employees and customers fairly, courteously, and with dignity. Be prompt and available for flexible scheduling. Model superior customer service behavior for all personnel by maintaining positive relationships with customers, colleagues, owners etc. Be honest and fair with all business dealings. Continually learn more about the products you sell. Review all P.A.C.E. online training and attend training sessions to keep current with P&A merchandising & inventory control topics as assigned by the Manager. Accept direction, follow instructions, and work well with other people. Qualifications & Job Requirements Must have ability to get along with a broad customer base. Knowledge and experience of Harley-Davidson, Triumph, Ducati motorcycles and Polaris all terrain vehicles and other products sold by the dealership or the demonstrated ability to quickly learn them. High level of communication skills using all methods email, phone etc. Experience with Point-of-Sale & computerized inventory systems or the ability to quickly learn. Retail sales or mechanical knowledge of motorcycles or similar related industries and the commitment to continually develop knowledge. Ability to look up parts and quote prices for parts using proper catalogue for particular motorcycle.
Physical Demands The noise level in the work environment is occasionally loud. Occasionally required to bend, stoop, crouch, reach, and lift boxes, tyres etc Spend the majority of the day standing on your feet. Working Conditions Is potentially exposed to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department. Occasionally, exposed to exhaust fumes or other airborne particles.
Position and occupant details Note: Both parties are to sign and date the areas provided to indicate their mutual agreement of the requirements of the position. A copy should then be kept by both
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Date of document Last updated:16 March 2012