Case Study Leadership for Care Home Staff - Education for Health


Case Study Leadership for Care Home Staff Northamptonshire

Background and Overview With an increasing focus on the role of social care workers, coupled with a government backed review of the sector,1 the standards of the social care workforce have come under scrutiny. There is now more need than ever to provide accessible and appropriate education and training for the sector in order to promote the viability and value of a career in care homes.2

Testimonials ‘This has been an eye opener about contemporary theories and skills of Leadership. Much appreciated and well done!’ ‘It was very good. The teacher was fantastic: knowledgeable, approachable and made learning fun!’

We were approached in December 2014 by the Northamptonshire workforce team and Nene & Corby CCG to develop a locally delivered bespoke leadership programme for care home staff. In the wake of the Care Certificate, 3 the training aimed to instill the skills, knowledge and confidence needed for leaders in the sector to take proactive steps in inspiring and leading their teams towards better standards of care and reduce avoidable hospital admissions. Our Leadership Clinical Educator, Rhian Last, a specialist in leadership with multiple qualifications and a national award for her work in quality improvement in healthcare, collaborated with the CCG to design and deliver a programme that was engaging, inspiring and responded to their requirements. Sessions utilised leading theories such as Langley and Nolan’s Improvement Model in conjunction with Compassion in Practice and a locally devised RISK tool, with a view as to how staff could cultivate an environment of understanding and better support for patients. 4 The programme, delivered over three sessions, was provided in an engaging manner which promoted interaction between attendees and shared learning, and aimed to inspire and facilitate long term improvement in practice for managers, shift leaders and their teams. 1

The Cavendish Review (2013) ‘An Independent Review into Healthcare Assistants and Support Workers in the NHS and social care settings’ The Guardian (2015) ‘Care home staff need good training, not hidden cameras’ 3 Skills for Care (2015) ‘Care Certificate’ 4 NHS England (2014) ‘Compassion in practice: two years on’ 2

‘The teacher was very good; she covered everything in the training, including a smile at all times. Helped me gain the confidence to talk, to think more about my job also to change something at my work.’

Key Outcomes  Understand leadership theories and styles, the imperative for change, the RISK tool and how to effectively influence and inspire others  Investigate improvement models and tools, alongside fundamentals of group dynamics to enhance teamwork  Develop a stronger insight into understanding ourselves and others, and the challenges of change and how these can be positively addressed.

For further information on our education and training… Contact: Elisabeth Barbosa Phone: 01926 838999 Email: [email protected]

Case Study Leadership for Care Home Staff Northamptonshire

Programme Delivery Audience The programme is designed for a maximum of 20 delegates committed to attending all training days with support from their employer. Where possible, the audience was formed by two members of staff per care home, i.e. one manager and one shift leader.

Trainer Rhian Last, Leadership Clinical Educator at Education for Health, RGN, MAMS, PGC Leadership, PGC Quality Improvement Skill Facilitation, PGC Primary Care Education. Guy Rotherham Award winner for quality improvement in healthcare.

Day 1 Fundamentals  Leadership: Why Me? Why Now?  Leadership: Theories and Styles  Understanding Yourself and Others  Compassion in Practice: The 6 Cs  Leading Improvement  Making Changes

Day 2

Timescale Series of three day workshops delivered over a consecutive three week period. First cohort held in January 2015, with the second to follow in April 2015.

Location Delivered locally in Northamptonshire in a setting chosen and funded by the Education Commissioner.

Competencies Designed to support social care managers, shift leaders and their teams in improving care home standards through strong leadership and the confidence to positively improve the dynamics of the treatment of patients.

CPD Students designed their own leadership plan at the end of the series. Opportunities for personal reflection on learning and application were afforded throughout and encouraged as an ongoing process. Students also received an Education for Health Certificate of Completion.

Leading and Managing Teams

Evaluation Attendees were assessed through group presentations and design     

Working with Teams Building an Effective Network Creating a Culture of Care Negotiating Skills Patient Safety

Day 3 Being an Improvement Leader  Communication, Cascading – Getting Your Messages Across Effectively  Creating a plan  Group Presentation of Plans

leadership plans as a representation of the skills and knowledge developed through each workshop. Through this the attendees were able to reflect on their studies in a practical manner which in turn was used in practice. Post-workshop we reflected on the completed pre and post-course questionnaires to review the performance of the series and identify potential areas for development. Feedback was provided in regards to attendance of each workshop and delegate evaluations. This series was commended for instilling the confidence in students to inspire and motivate, along with greater knowledge of what is required to make changes that will lead to improved care. The Athenaeum | 10 Church Street | Warwick | CV34 4AB Health Charity Reg No: 1048816 | Company Reg No: 309077


Case Study Leadership for Care Home Staff - Education for Health

Case Study Leadership for Care Home Staff Northamptonshire Background and Overview With an increasing focus on the role of social care workers, coupl...

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